Help Contents 1. Running The Game When I click play, I do not get a prompt for a certificate, I get a black screen Make sure you have the latest version of Java installed. I installed the latest version of Java, but it's still not working. Ensure Java is enabled in your browser settings. Firefox: Under Tools -> Options -> Content -> Check "Enable Java" Internet Explorer: Under Tools -> Internet Options -> Advanced -> Check Use JRE (some numbers will be here) for <applet> The game takes a long time to download The first time you play the game, it is normal for it to take a long time to start, depending on your internet connection speed. Downloading the music pack may also take an extended period of time. The progress bars in both instances may not necessarily move depending on your computer configuration. Most transfers will complete in 2-3 minutes, although download times as long as 10 minutes have been reported. The speed of this download depends on your connection speed to the internet. The game itself is approximately 7mb for all packages, and the music pack is an additional 23mb. If you are experiencing very long load times every time you boot the game, you may have Java caching disabled. To enable caching, follow these steps: On Windows, go to Start -> Settings -> Control Panel -> Java From here, under the General tab select Settings. Ensure "Keep temporary files on my computer" is checked. 2. Logging In I get a "Connect Failed" error. This result may have a few causes. Possible causes are: 1. Our internal game servers are down. Check the server status here. 2. Your router or network administrator has blocked outgoing connections on port 4423. For information on port forwarding, visit http://www.portforward.com I get an "Invalid name" error. Ensure you have made an account, and confirmed your account by clicking the link in the email that was sent when you registered. Try to login here. I get an "Account banned" error. You are banned for breaking the terms of service you agreed to when you signed up. For specific information on your ban, contact us here. I get an "Account in use" error. Your account is currently being used by someone else. Tactic Studios will never ask you for your password. Do not ever give your account password to another person. The system takes some time to determine you have disconnected if you close the browser window you are playing in rather than logging out from within the game. We suggest always logging out by selecting "Quit" from the main menu. This will ensure a timely update of your account status, allowing you to log in promptly later. I get an "Invalid password" error. Ensure you have typed your username and password correctly. If you have forgotten your password, you may create a new one here I get an "Invalid version" error. The game server version exceeds the client version you have downloaded. Try closing and reopening your browser, then returning to the webpage. If this does not work, clear your browser cache. To specifically clear out Java cache, follow these steps: On Windows, go to Start -> Settings -> Control Panel -> Java From here, under the General tab select Settings. Ensure "Keep temporary files on my computer" is checked. To refresh your cache, click "Delete Files..." Select both "Applications and Applets" and "Trace and Log files" and hit Ok. On Macintosh, go to the cup of coffee on your task bar -> Open Java Preferences... -> Network From here, ensure "Keep temporary files for fast access" is checked. To refresh your cache, click "Delete Files..." Select both "Applications and Applets" and "Trace and Log files" and hit Ok. 3. Playing The Game I don't know how to play See the in game help by clicking "help" off the main menu. I don't know how to use chat Type /help and press ENTER when you enter chat for information on how to use chat. The game freezes or locks up entirely We apologize for the error. This is likely a bug in our game. You can help by submitting a bug report at our forums. The game runs slowly or is choppy The game takes some system resources to operate. Ensure you meet our recommended system requirements below. If you meet our requirements, there may be a bug in the game, you may submit a bug report at our forums. What are the system requirements? Minimum system requirements
Recommended system requirements
The game is slow to respond to my actions All of the actions pass through our servers to be processed before you see the result of an action. Check your internet connection speed at http://www.speedtest.net. I do not hear any sound effects Ensure your sound effects volume is not zero in the options menu. Also, ensure you have the latest version of Java installed. Versions lower than 1.6 experience irregular audio behavior. I do not hear any music Ensure the music volume is not zero in the options menu. Also, ensure you have Enable Music checked in the options menu. Note that if you enable music, you must quit and log back on before you will hear any music. My mouse is stuck in the game window This is done intentionally to make it easier to scroll your view in the game. You can turn this off or on by pressing F12. You can also regain control by switching application focus, for example by pressing ALT-TAB on windows. If you do this, simply click back in the game to return focus back to the game. 4. My Account How do I create an account? You can sign up here. How do I register for your forums? You must have a registered game account to gain access to the forums. You may register here. Once you are registered, a forum account will automatically be created with the same username and password as your game account. I have forgotten my password, how do I get it back? You can reset your password here. How do I change my account details? You can access your account details here. How do I upgrade my account? You can upgrade my account by clicking Upgrade Account from the account page here. Note that only trial accounts may be upgraded. How do I invite friends? You can invite friends by clicking Invite Friends from the account page here. Note that only upgraded accounts can invite friends. How do I cancel my account? You can cancel your account by clicking Cancel Account from the account page here. Note that only upgraded accounts can cancel their account. 5. Additional Help Where can I get additional help? You may visit our forums where our community may be able to help troubleshoot your problem. You may also email us at gamesupport@tacticstudios.com if you are still encountering problems.
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